Refund policy

Refund Policy

Last Updated: June 2026

At The Last Correspondence, each story experience is carefully designed and prepared to create a unique journey for every reader.

Damaged or Missing Orders

If your order arrives damaged or does not arrive within a reasonable time after shipment, please contact us within fourteen (14) days of the expected delivery date at hello@thelastcorrespondence.com. We will work with you to replace the affected items or provide another appropriate resolution.

Story Experiences

Because our products consist of original story content and collectible materials, we generally do not accept returns once an experience has been shipped.

Preorders

Preorders may be canceled for a full refund prior to shipment. Once a preorder has entered production or has shipped, it becomes subject to this Refund Policy.

Lost or Incorrect Deliveries

If an order is returned to us due to an incorrect address provided during checkout, additional shipping charges may apply for reshipment.

Questions

If you have any questions about your order, please contact us at hello@thelastcorrespondence.com. We want every correspondence to arrive as intended.