Refund policy

Refund, Return, and Cancellation Policy

Last Updated: October 2026

Digital editions

The Reading and the digital read-ahead are delivered the moment you order. Because the first letter reaches you immediately, digital purchases are not refundable. If a link fails to open or an email never arrives, write to hello@thelastcorrespondence.com and we will put it right.

Mailed editions

You may cancel any mailed edition for a full refund before the first letter is mailed. Orders are prepared within 3 to 5 business days, so email us as soon as you change your mind. Once the first letter has been mailed, the order is final: the remaining letters continue on their schedule and no refund is issued for the letters not yet sent. We do this because each story is printed and assembled for you in sequence, not pulled from a shelf.

The Founding Edition

Founding Editions are numbered in order of purchase. If you cancel before the first letter is mailed, your number is released to the next reader and your refund is full. After the first mailing, the edition is yours and the order is final.

Add-ons

The Archive Box may be returned unused within 14 days of delivery for a refund of the box price; return shipping is the buyer's responsibility. The digital read-ahead follows the digital rule above.

Gifts

The same terms apply. Refunds go to the original purchaser and payment method.

Damaged, lost, or wrong deliveries

If a letter arrives damaged, does not arrive within 10 days of its expected date, or an error is ours, tell us within 14 days and we will reprint and resend it at no charge. We do not refund for carrier delays, but we will always replace what the carrier loses.

Incorrect addresses

If an envelope is returned because the address given at checkout was wrong or incomplete, we will resend it once the address is corrected; a second shipping charge may apply.

Questions

hello@thelastcorrespondence.com. We answer within 1 to 2 business days.